FAQ's

Global Coverage: As of 2024, Starlink provides service to over 80 countries, with a notable presence in the United States, where it is available to approximately 99.6% of households. This extensive network allows Starlink to offer internet services to a wide range of locations, including rural and hard-to-reach areas where traditional broadband services are unavailable or unreliable.

Yes, Starlink can generally handle high-bandwidth activities like 4K streaming, though performance may vary depending on factors like location and network congestion.

Here are the key points regarding Starlink's capabilities for high-bandwidth uses:

Download speeds: Depending on the model of Kit you select Starlink offers download speeds ranging from 25 to 500 Mbps, with many users reporting speeds over 250 Mbps. These speeds are typically sufficient for 4K streaming, which usually requires 15-25 Mbps.

Performance improvements: Recent tests show that Starlink's performance has significantly improved since 2022, with mean download speeds consistently exceeding 100 Mbps nearly every day. This improvement increases the likelihood of smooth 4K streaming experiences.

Bandwidth variability: It's important to note that Starlink's bandwidth can fluctuate. While highs of up to 261 Mbps have been recorded, lows can dip below 5 Mbps. This variability could potentially affect streaming quality during peak usage times.

Latency: Starlink offers lower latency compared to traditional satellite internet, which is beneficial for real-time applications. The High-Performance Starlink Antenna, in particular, provides lower latency, ensuring quicker data transfer.

Network congestion: As more users join the Starlink network in a given area, bandwidth may be shared among users, potentially impacting individual performance. This could affect high-bandwidth activities during peak usage times.

Yes, Starlink can be used effectively for Zoom calls and remote work, although performance may vary based on several factors.

Here are the key points regarding its suitability for these activities:

Sufficient Speeds: Starlink typically offers download speeds between 100 and 200 Mbps, which is generally adequate for video conferencing applications like Zoom. Users have reported being able to conduct multiple Zoom meetings simultaneously without significant issues, provided they have a clear line of sight to the sky.

User Experiences: Many users working remotely have successfully utilized Starlink for Zoom calls, reporting minimal disruptions. For instance, some have conducted extensive video conferencing sessions with only occasional brief interruptions. Users have noted that while there may be short drops in service, these do not usually result in complete disconnections from calls.

Impact of Congestion and Obstructions: Performance can be affected by network congestion, especially during peak usage times, and by physical obstructions such as trees or buildings blocking the satellite signal. Users with unobstructed views of the northern sky tend to have better and more stable connections.

Latency and Upload Speeds: While download speeds are often sufficient for video calls, upload speeds can be slower, which might affect the quality of video and audio during calls. Some users have reported upload speeds around 12 Mbps, which may impact the experience during high-demand situations.

Environmental Factors: Weather conditions can also affect connectivity. Heavy rain, snow, or storms may cause temporary service interruptions, so users in areas prone to such conditions should be aware of potential impacts on their remote work capabilities

No, you will be able to connect to wifi without a starlink account. Your rental is for the equipment and comes with free unlimited data access. For users wanting to use the services in motion, a separate additional charge for in motion equipment applies.

Depending on the model of kit you choose, each one contains a Starlink dish, power transformer, and wifi router. Some kits come with an additional power pack (like the Starlink Mini Kit w. Power Pack) that allows you to power the device without traditional power sources.

Yes, we do offer complete shipping services to the USA and North America. Customers are responsible for the cost of shipping. LEOLinx will provide a prepaid return shipping label. If you would like to have a kit shipped to you, please reach out to our team at support@leolinx.com for additional information.

Yes, we offer deeper discounts for long-term rentals longer than 2 weeks. Please reach out to our team at support@leolinx.com for additional information.

Yes we are! We get this question a lot due to the nature of marketplace listings on Facebook and KSL. While most rental providers in the local area are private individuals doing this as a side gig, we have taken a professional approach.

We are a registered DBA in the State of Utah. View our current business status with this link or click here to see a screenshot.

We are fully insured. This is a general liability and umbrella policy in accordance with good faith business practices.

We use a secure website, with a secure checkout process. You can pay with a credit card, or paypal. This gives you protection from fraud through both your credit card provider, and our payment processor. PayPal also offers customers additional payment protection. In our over 300 transactions, we have never had a chargeback, or complaint about our processes or service.

If you would like to see our very fair and customer focused cancelation policy, please click here.

We have provided this service since 2020. We have over 300 happy customers, many of whom are repeat customers. Check out some of our reviews here.

Once your reservation has been confirmed and payment is received, you will receive a confirmation email, as well as an email containing pickup instructions, including the address of the private residence where pickups are offered. Because this is a private residence, we provide the exact location only to confirmed reservations.

The general location is in Millcreek, UT.

Prior to the day of pickup we will text you to confirm your Kit # and let you know any additional details for your pickup. You can schedule pickups outside of the 9am-9pm hours shown on the reservation time slots.

Please watch our video on how to stow the Gen2 Actuated Kit.

No, the app can give you additional tech information and troubleshooting options, but it is not required for use.

Click to download the Starlink App for your device: