FAQ's

What is Starlink?

Starlink is a satellite internet constellation developed by SpaceX, designed to provide high-speed internet access globally, particularly in remote and underserved areas. Launched in 2019, Starlink aims to deliver reliable internet service to users who may have limited options due to geographic constraints.

Overview of Starlink
Starlink operates through a network of over 6,000 small satellites in low Earth orbit (LEO), with plans to expand this number significantly, potentially up to 42,000 satellites. This extensive network allows Starlink to offer internet services to a wide range of locations, including rural and hard-to-reach areas where traditional broadband services are unavailable or unreliable.

Key Features
High-Speed Internet: Starlink users can expect download speeds ranging from 25 to 220 Mbps, with many reporting speeds over 100 Mbps. Latency is typically around 20 milliseconds, making it suitable for various online activities, including gaming and video conferencing.

Global Coverage: As of 2024, Starlink provides service to over 80 countries, with a notable presence in the United States, where it is available to approximately 99.6% of households.

Ease of Installation: The Starlink kit includes a satellite dish and Wi-Fi modem, which users can set up themselves. The system requires a clear view of the sky to function effectively, and the installation process is designed to be straightforward, often taking just a few minutes

Where does it work?

Global Coverage: As of 2024, Starlink provides service to over 80 countries, with a notable presence in the United States, where it is available to approximately 99.6% of households. This extensive network allows Starlink to offer internet services to a wide range of locations, including rural and hard-to-reach areas where traditional broadband services are unavailable or unreliable.

Can Starlink handle high-bandwidth activities like 4K streaming?

Yes, Starlink can generally handle high-bandwidth activities like 4K streaming, though performance may vary depending on factors like location and network congestion.

Here are the key points regarding Starlink's capabilities for high-bandwidth uses:

Download speeds: Depending on the model of Kit you select Starlink offers download speeds ranging from 25 to 500 Mbps, with many users reporting speeds over 250 Mbps. These speeds are typically sufficient for 4K streaming, which usually requires 15-25 Mbps.

Performance improvements: Recent tests show that Starlink's performance has significantly improved since 2022, with mean download speeds consistently exceeding 100 Mbps nearly every day. This improvement increases the likelihood of smooth 4K streaming experiences.

Bandwidth variability: It's important to note that Starlink's bandwidth can fluctuate. While highs of up to 261 Mbps have been recorded, lows can dip below 5 Mbps. This variability could potentially affect streaming quality during peak usage times.

Latency: Starlink offers lower latency compared to traditional satellite internet, which is beneficial for real-time applications. The High-Performance Starlink Antenna, in particular, provides lower latency, ensuring quicker data transfer.

Network congestion: As more users join the Starlink network in a given area, bandwidth may be shared among users, potentially impacting individual performance. This could affect high-bandwidth activities during peak usage times.

Can I use it for work?

Yes, Starlink can be used effectively for Zoom calls and remote work, although performance may vary based on several factors.

Here are the key points regarding its suitability for these activities:

Sufficient Speeds: Starlink typically offers download speeds between 100 and 200 Mbps, which is generally adequate for video conferencing applications like Zoom. Users have reported being able to conduct multiple Zoom meetings simultaneously without significant issues, provided they have a clear line of sight to the sky.

User Experiences: Many users working remotely have successfully utilized Starlink for Zoom calls, reporting minimal disruptions. For instance, some have conducted extensive video conferencing sessions with only occasional brief interruptions. Users have noted that while there may be short drops in service, these do not usually result in complete disconnections from calls.

Impact of Congestion and Obstructions: Performance can be affected by network congestion, especially during peak usage times, and by physical obstructions such as trees or buildings blocking the satellite signal. Users with unobstructed views of the northern sky tend to have better and more stable connections.

Latency and Upload Speeds: While download speeds are often sufficient for video calls, upload speeds can be slower, which might affect the quality of video and audio during calls. Some users have reported upload speeds around 12 Mbps, which may impact the experience during high-demand situations.

Environmental Factors: Weather conditions can also affect connectivity. Heavy rain, snow, or storms may cause temporary service interruptions, so users in areas prone to such conditions should be aware of potential impacts on their remote work capabilities

Do I need a separate Starlink account?

No, you will be able to connect to wifi without a starlink account. Your rental is for the equipment and comes with free unlimited data access. For users wanting to use the services in motion, a separate additional charge for in motion equipment applies.

What is included in the rental kit?

Depending on the model of kit you choose, each one contains a Starlink dish, power transformer, and wifi router. Some kits come with an additional power pack (like the Starlink Mini Kit w. Power Pack) that allows you to power the device without traditional power sources.

Can LEOLinx ship a kit to me?

Yes, we do offer complete shipping services to the USA and North America. Customers are responsible for the cost of shipping. LEOLinx will provide a prepaid return shipping label. If you would like to have a kit shipped to you, please reach out to our team at support@leolinx.com for additional information.

Does LEOLinx offer long term rentals?

Yes, we offer deeper discounts for long-term rentals longer than 2 weeks. Please reach out to our team at support@leolinx.com for additional information.

Is LEOLinx a legitimate business?

Yes we are! We get this question a lot due to the nature of marketplace listings on Facebook and KSL. While most rental providers in the local area are private individuals doing this as a side gig, we have taken a professional approach.

We are a registered DBA in the State of Utah. View our current business status with this link or click here to see a screenshot.

We are fully insured. This is a general liability and umbrella policy in accordance with good faith business practices.

We use a secure website, with a secure checkout process. You can pay with a credit card, or paypal. This gives you protection from fraud through both your credit card provider, and our payment processor. PayPal also offers customers additional payment protection. In our over 300 transactions, we have never had a chargeback, or complaint about our processes or service.

If you would like to see our very fair and customer focused cancelation policy, please click here.

We have provided this service since 2020. We have over 300 happy customers, many of whom are repeat customers. Check out some of our reviews here.

How do I pick up or return a kit?

Once your reservation has been confirmed and payment is received, you will receive a confirmation email, as well as an email containing pickup instructions, including the address of the private residence where pickups are offered. Because this is a private residence, we provide the exact location only to confirmed reservations.

The general location is in Millcreek, UT.

Prior to the day of pickup we will text you to confirm your Kit # and let you know any additional details for your pickup. You can schedule pickups outside of the 9am-9pm hours shown on the reservation time slots.

How do I stow a Gen2 kit?

Please watch our video on how to stow the Gen2 Actuated Kit.

Do I need the Starlink app?

No, the app can give you additional tech information and troubleshooting options, but it is not required for use.

LEO stands for Low Earth Orbit. Starlink functions on Low Earth Orbit Technology to provide high speed internet to the entire globe. LEOLinx is not affiliated with STARLINK, SPACE X, X, The Boring Company, Neuralink, Tesla, xAI, or any enterprise owned or operated by Elon Musk.